Service | Installation, Training & Technical Support by HIWOC

01

Pre-sales Consultation

Our sales team provides timely and detailed per-sales consultation services, and we will respond to any customer inquiries as soon as possible. We will also provide reasonable machine configuration recommendations based on the specific needs of our customers.

02

OEM/ODM

We offer flexible OEM services, including color customization, product and machine component branding (logo, model, etc.). We also provide customizable control system languages to meet global clients’ needs and enhance brand recognition.

03

Installation & Training

Our engineers can visit customers' factories to help them install and debug machines, and provide training on how to use them. We also offer online support to assist customers with technical matters.

04

After-sales Service

Our products come with a 2-year warranty, during which we will provide new spare parts (in case of natural damage to customer-supplied parts). Our engineers can also visit the customer's factory to help install and debug the machine, and provide training on its operation. Additionally, we offer online support to assist customers with technical matters.

05

Spare Parts Supply

Our engineers can visit customers' factories to help them install and debug machines, and provide training on how to use them. We also offer online support to assist customers with technical matters.